CSE

The following information provides general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes the guidelines below may change at any time without notice.
Sales Networking 101

* Describe various physical media used to create networks
* Identify and explain the functions of the different layers of the OSI model

Why Cisco

* Identify the definition of, the components of, the function of, and the business benefits of Cisco IOS
* Identify the key characteristics (financial strength, focus on customer, technological innovations, and broad product lines and services) of Cisco that help meet customer needs
* Identify key facts related to the origins and general strength of Cisco

AVVID

* Identify the definition of AVVID, the layers that are in AVVID, and the components that are in the layers of AVVID
* Identify how AVVID benefits the customer

Campus LAN

* Identify the definition of a Campus LAN and identify the components of a Campus LAN
* Identify the definition of a switch, the functionality of a switch, and differentiate between a hub and a switch
* Identify the definition of a router and the functionality of a router
* Identify the definition of a multi-layer switch and the functionality of a multi-layer switch
* Identify the definition of the access area, distribution area, and core area of the Campus LAN
* Given an access area, distribution area, or core area and the size of a LAN, identify which Catalyst series fits in the LAN (2950 Series, 3550 Series, 4500 Series, 6500 Series)
* Identify five series of Cisco routers that connect a LAN to a WAN (Cisco 1700 Series Access Routers, Cisco 2600 Series Multiservice Platforms, Cisco 3700 Series Multiservice Access Routers)
* Identify opportunities for switched Campus LANs

Wireless LAN

* Identify the definition of wireless LAN and the components of a wireless LAN (Access points, Client adapters, Antennas, Bridges)
* Identify descriptions of the methods for providing security for wireless LANs (SSI, Encryption, Authentication)
* Identify opportunity indicators for Wireless LANs
* Identify Cisco wireless products and their market placement

WAN

* Identify the definition of a WAN, the backbone of a WAN and the edge of a WAN
* Identify which Cisco product series (routers, switches, and gateways) should be used in a WAN
* Identify opportunity indicators for WANs

IP Telephony

* Identify the definition of IP telephony and the function of technology that support IP telephony (quality of service, network convergence, IP addressing)
* Identify IP telephony components (IP telephones, voice gateways, routers, switches, call management hardware and software, voice application hardware and voice application software) and their function and placement in a network
* Identify the features and functionality of the following Cisco products series that support IP Telephony: (Cisco ICS 7750, MCS 7800 Series Media Convergence Server, Catalyst switches, Phone gateways, IP Telephones, Cisco Soft phones, Cisco Call Manager, Cisco IP Contact Center)
* Identify opportunity indicators for IP Telephony

Security and Virtual Private Networks

* Identify the definition and purpose of network security and Virtual Private Networks
* Identify the description of a common threat to network security (Network service attacks [denial of service)], data theft / interception, viruses and worms)
* Identify elements of a successful network security strategy (developing a security policy, securing the network, monitoring the network, testing security systems, improving and analyzing)
* Identify descriptions of network security components (Firewall, Authentication, Access control, VPN tunneling and encryption, Intrusion detection)
* Associate the appropriate Cisco product family or product series with elements of an overall plan for network security (Cisco Secure Policy Manager (CSPM), Cisco Network Security, Cisco Security Monitoring, Cisco Security Testing, Cisco VPN
* Identify opportunity indicators for network security

Network Management

* Identify the purposes and benefits of network management including maintenance, operational support, and security
* Identify the benefits of the CiscoWorks family of products
* Identify opportunity indicators for Cisco network management products

Service and Support

* Identify the purposes and key differences of Cisco's support portfolios (Technical Service and Support, Advanced Services, Advisory Services)
* Describe what is Cisco's legal responsibility under warranty support
* Describe the 4 main benefits\entitlements of Cisco Technical Services and Support

Optical

* Identify the definition, components, and uses for optical networking
* Identify benefits of optical networking

Storage Area Networking

* Identify the definition, components and uses of storage networking
* Place the following Cisco product families in a network diagram and explain their purpose regarding storage networking (5400, MDS 9000, ONS 15000)

Content Networking

* Identify the definition and uses of content networking
* Identify the purposes of content networking components (Content distribution, Content routing, Content switching, Content engines (edge storage)

Video

* Identify definitions, components and uses of IP videoconferencing (IP/VC)
* Identify definitions, components and uses of IP TV broadcasting (IP/TV)
* Identify business benefits of IP videoconferencing and IP TV broadcasting

High Speed Access

* Identify the definition, components, and uses of high speed access